Terms and Conditions

Mariners Direct is available under the following Terms & Conditions. Please ensure that you agree with this before placing your order. Grimsby Town Football Club Ltd is registered as a company in England at the following address; Blundell Park, Cleethorpes, North East Lincolnshire, DN35 7PY. Company No 00034760 VAT Number is 127 7446 55. These terms & conditions do not affect your statutory rights.

PLACING AN ORDER

Once you have placed your order you will receive an email confirmation, detailing your order details, and your contact details. Once your order and payment has been accepted, we will email a confirmation of despatch, this confirms a contract between you and Mariners Direct. We reserve the right to cancel an order, if payment authorisation is not obtained, or if an item is out of stock. In all cases, we will contact you to make you aware of this.

PRICING AND AVAILABILITY

We make every effort to ensure that all product details, imagery and pricing on the website are up to date. However, there may be occasions where the information available is inaccurate due to unforeseen circumstances. If an error occurs, we will contact you as soon as possible to notify you and enquire as to whether you wish to continue with your order.

Occasionally an item may be out of stock when you place your order. This can occur due to differences in-stock notification levels at our physical store. In this instance, we will contact you to enquire as to whether you wish to wait for the item to be restocked, change your order, or cancel and receive a refund.

DELIVERY

Delivery Method

Cost of Delivery

Estimated Time of Arrival

Collect from Store FREE 24 Hours
UK Recorded Delivery £4.50 2-5 Working Days
Europe & Ireland £10.00 5-10 Working Days
Rest Of World £15.00 7-21 Working Days

We aim to dispatch all items within 24 hours of purchase. Items requesting personalisation may take extra time to be dispatched. 

Items shipped overseas may be subject to customs duty and may experience delays upon entry into the destination country. 

TAX & DUTIES

International orders may be subject to additional duty may be charged at the discretion of customs & excise of the destination country.

All prices quoted on our site include UK VAT at 20% where applicable.

RETURNING YOUR ITEMS

You can return unused products in their original condition, complete with tags alongside proof of purchase within 28 days for a full refund (excluding postage fee).

Faulty items returned will be exchanged (if requested) and returned at no further cost. The cost of returning faulty goods will also be reimbursed.

If you are not satisfied with your item, it is simple to return your item or order to us.

Online Order

If you are wishing to return an order that has been placed online, simply pack up your items along with a note containing your name, address and reason for return and send it to the following address:

Grimsby Town FC Club Shop Returns
Blundell Park
Cleethorpes
DN35 7PY
North East Lincolnshire

We advise sending all items with tracking and insurance, as Grimsby Town Football Club cannot be held responsible for any items lost in transit. Upon the receipt of your return, items will be checked and refunded/replaced as per your request. 

In-Store Order

Simply return your item(s) to the Grimsby Town FC club shop within the time period set above for a full refund or exchange. 

CUSTOMER PRIVACY

Any customer data collected by Mariners Direct will be securely held exclusively for our own use, and will not, under any circumstances be shared with any third party companies for marketing or other purposes, in accordance with GDPR.

COPYRIGHT

Grimsby Town Football Club Ltd are the owners of this website. All content on this site, including imagery, logos, designs, descriptions, and other texts, are copyrighted to Grimsby Town Football Club Ltd.

Any reproduction of our website is strictly prohibited without the consent of Grimsby Town Football Club Ltd.

 

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